VIP Services Coordinator

Cultivation and Engagement

• Cultivate and maintain strong, long-term relationships with Club Members and Suite Holders through consistent year-round touchpoints, including phone calls, emails, in-person meetings, game day interactions, and special events.
• Partner with the VIP Services team to develop and implement creative strategies that engage key decision-makers during both the season and off-season through curated events and elevated game day experiences.

Operational Support

• Create, organize, and maintain internal resources, templates, and informational documents to support the daily operations and long-term efficiency of VIP Services.
• Leverage the Customer Relationship Management (CRM) system to manage member requests, track communications, document interactions, and ensure accurate record keeping.

Customer Service

• Deliver best-in-class customer service by responding promptly, providing clear and accurate information, and consistently exceeding Member expectations.

Supervision and Training

• Support all major VIP Services initiatives, projects, and departmental priorities as assigned, ensuring seamless execution and alignment with organizational goals.
• Train, mentor, and support game day and event staff, reinforcing service standards and ensuring premium-level execution across all touchpoints.

Special Projects

• Aid in identifying, planning, and executing unique Member-exclusive events and value-added programs designed to enhance the overall Member experience.
• Collaborate with cross-functional departments to communicate, coordinate, and align on all Clubs and Suites operational details, ensuring flawless execution on event days.

Physical Demands and Work Environment

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually quiet.
• This is a fast-paced office environment.

Qualifications

• 0-2 years of relevant work experience
• Bachelor’s degree preferred
• Outgoing, creative, and results-oriented mindset
• Strong organizational skills
• Exemplary inter-personal and communication skills
• Computer literate and proficient in Microsoft Word & Excel
• Must be results oriented and self-motivated
• Must have attention to detail and focused concentration
• Must be able to make timely decisions in the contact of the workflow
• Must possess strong organization skills, ability to multi-task and responsiveness