Service Coordinator
About the role
You will provide support to the operations team through the coordination of vehicle services such as maintenance and body work and ensure vehicle readiness to dispatch.
Responsibilities
- Assess vehicles for repair/cleaning services.
- Ensure vehicles are properly serviced per client requests and company policies.
- Ensure service grid is complete and accurate.
- Document services required and schedule with vendor.
- Inspect vehicle returning from service and properly store.
- Absorb and direct drivers per schedule.
- Scan on-site vehicles and reconcile inventory status.
- Receive and send vehicles to/from transporters and over-the-road drivers.
- Must be comfortable working outside in all weather conditions.
- Other duties as assigned.
Requirements
- Great Oral and written communication skills.
- Strong organizational skills.
- A Team player and self-starter.
- Self-motivated, exercising drive and energy.
- Able to use independent judgment skills.
- Decision-making and problem-solving skills.
- Able to prioritize work according to deadlines and client expectations.
- Able to build strong client relationships and deliver exceptional customer service.
- Able to proactively research and resolve problems.
- An organized thinker with exceptional attention to detail.
- Able to manage personal responsibility to change.
Qualifications
- A High School Diploma or equivalent.
- A minimum of one year of experience in general customer service.
- Must have a minimum of one year of experience in general customer service.
- Must be 24 years of age for this position.
- Maintain a valid, current driver’s license.
- Proficient driving skills and some mechanical knowledge.
- Basic computer skills.
- Able to proactively research and resolve problems.
- An organized thinker with exceptional attention to detail.
- Able to build strong client relationships and deliver exceptional customer service.
- Able to manage personal responsibility to change.
Skills
- Microsoft Word, Excel and Outlook.
Benefits
- Medical, Dental and Vision Insurance.
- Company Paid Time Off.
- 7 Company Paid Holidays.
- Tuition Reimbursement.
- Casual Dress Code.
About ACERTUS
ACERTUS is an automotive logistics provider that utilizes technology to provide unparalleled service and visibility into the transportation process accompanied by a full suite of vehicle lifecycle solutions. Our people, process, and innovative technology are the engine behind our relentless drive to deliver. We believe in enhancing our customers' experience by providing end-to-end solutions throughout the lifecycle of a vehicle. ACERTUS offers a suite of vehicle transportation services, customizable technology, a national title and registration platform, compliance services, home delivery and pickup, and a growing vehicle storage footprint throughout North America. ACERTUS is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.