Service Coordinator

Key Responsibilities

• Coordinate and schedule service calls, maintenance visits, and repair appointments
• Serve as the primary point of contact between customers, technicians, and internal departments
• Maintain accurate service records, work orders, and customer information
• Communicate scheduling updates, delays, and service completion information to customers
• Aid in dispatching technicians based on workload, availability, and service priorities
• Afford support to billing and administrative processes by ensuring work orders are complete and accurate
• Prepare reports and assist with tracking service department metrics
• Identify opportunities to improve scheduling efficiency and service processes
• Provide exceptional customer service while maintaining a professional and positive attitude

Qualifications

• 1+ years of administrative, customer service, scheduling, dispatching, or similar experience preferred
• A high school diploma or equivalent required; an associate's or bachelor's degree is a plus
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Detail-oriented with strong problem-solving and time management abilities
• Proficient in Microsoft Office Suite (Outlook, Word, and Excel)
• Comfortable learning new software and technology systems
• Ability to work collaboratively with customers, technicians, and internal teams
• Previous experience in Elevator industry, construction, field service, mechanical services, or a related industry preferred
• Must reside within a commutable distance to Pompano Beach, Florida