Service Coordinator

About the role

The Service Coordinator plays a critical role on our Operations team. In this position, you’ll be at the center of daily operations—coordinating schedules, optimizing efficiency, and ensuring a seamless experience for both customers and technicians.

Responsibilities

• Manage the service schedule for a specific geographic region, coordinating up to 10 technicians.
• Optimize daily productivity (revenue) by scheduling work based on technician skills and route efficiency.
• Hold technicians accountable for time and attendance policies while ensuring adherence to the service schedule.
• Identify opportunities for process improvements and assist with revisions to drive efficiency and enhance customer experience.
• Apply strong customer service skills to handle client interactions and resolve issues effectively.

Requirements

• College degree or Two or more years of experience in customer service, project coordination, or facility services preferred
• A willingness and ability to learn new technology—we use an industry-specific platform called ServiceTrade (training provided, but success comes from your initiative to develop your skills)
• Strong interpersonal and persuasive abilities
• A customer-focused, professional approach to every interaction
• A talent for staying calm and organized when priorities shift
• A confidence working with technicians, customers, and internal teams to keep work moving and expectations clear

Qualifications

• Familiarity with local geography is a plus but not required.

Skills

• Organizational skills
• Problem-solving skills
• Customer service skills
• Interpersonal skills
• Time management skills

Benefits

• Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role.
• Expected salary range between $65,000 - $90,000 per year.

Pay

Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role. Expected salary range between $65,000 - $90,000 per year.

Schedule

Not specified.