Service Coordinator

About the role

The Bow, NH location is looking for a full time Service Administrator.

Responsibilities

• Opening and closing work orders for all types of customers
• Scheduling transportation for any piece of equipment that needs to be moved to a branch and/or customer
• Answering the phone and providing customer service
• Researching billing and invoicing questions and providing solutions
• Aiding in dispatching service technicians
• Aiding in technician and office payroll
• Cross training with other admin staff to provide backup in all positions
• Varying other office and service duties as assigned by Management

Requirements

• Customer service experience is highly preferred
• Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook
• Possess excellent verbal and written communication skills
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers
• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization
• Mathematical Skills - Basic: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance
• Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations

Qualifications

• Must have a high aptitude for the position with a continual focus on investing in one’s profession through additional training and learning

Skills

• Intermediate reading and writing skills
• Basic mathematical skills
• Basic reasoning skills

Benefits

• Outstanding benefits package (Medical, Dental and Vision insurance, plus much more)
• 401(k) with match
• Competitive wages
• Company laptop
• Paid time off
• 10 paid holidays

Pay

Competitive wages

Schedule

N/A

Benefits

• Outstanding benefits package (Medical, Dental and Vision insurance, plus much more)
• 401(k) with match
• 10 paid holidays

Alta Culture

Alta Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships. If you have a passion for excellence and are ready to make a difference within our organization, we’re ready for you. Whether it’s selling the world’s-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset. At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a “Top Work Place USA”, our employees across North America are committed to excellence. It’s the Alta way. So, let’s start the conversation. Click the link to apply and begin the journey of a lifetime.