Service Coordinator
About the role
We are seeking a Service Coordinator that will be responsible for supporting the daily operations of the branch by coordinating service activities, assisting customers, supporting technicians, and helping ensure work is completed accurately and efficiently. This role serves as a key operational resource for the branch and works closely with office staff, technicians, and management to support scheduling, customer communication, billing, and general administrative functions. The ideal candidate will have experience in the fire alarm and sprinkler industry and be capable of wearing multiple hats in a fast-paced service environment.
Responsibilities
- Answer customer calls and assist with service requests
- Schedule and dispatch technicians for service calls and inspections
- Cookier and follow-up customer communication
- Aid with invoicing, job closeout, and documentation review
- Support fire alarm repair quoting and proposal preparation
- Cookier customer access, permits, and scheduling requirements
- Maintain accurate service records and customer information
- Aid with technicians and branch management with day-to-day operational needs
- Aid with reporting, compliance documentation, and special projects as needed
Requirements
- Fire alarm and/or sprinkler industry experience preferred
- Experience in scheduling, dispatching, customer service, service operations, billing, invoicing, or administrative support
- Strong organizational and communication skills
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Proficiency with Google Workspace, Microsoft Office, and service management software
- Experience with invoicing, job costing, billing coordination, or accounting-related functions is a plus
- Experience with quoting or proposal preparation is a plus
Qualifications
- High school diploma or equivalent
- Valid driver’s license and reliable transportation
- Ability to lift up to 50 pounds
Skills
- Excellent customer service skills
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Proficiency with service management software
Benefits
What We Offer:
- Paid time off (PTO) and holidays
- Comprehensive benefits package including medical, dental, and vision insurance
- Short term and long-term disability
- 401(k) matching
- Employer funded life insurance
- Opportunities for professional development and growth
- Employee Referral Program
About Us
About Us:
At DynaFire, we are your comprehensive partner for all fire and life safety needs. From expert support and installation to state-of-the-art sprinkler and fire alarm systems, we deliver tailored solutions to protect your business and assets. Whether you're looking to enhance security or ensure regulatory compliance, reach out to DynaFire today for industry-leading solutions and exceptional service.
What We Offer
What We Offer:
- Equal Employment Opportunity Employer
- Comprehensive benefits package
- Professional development and growth opportunities
- Employee Referral Program
Equal Opportunity Employer
About Us:
DynaFire is an equal employment opportunity employer dedicated to promoting an inclusive, diverse, and innovative environment for our employees. We provide all qualified applicants with employment consideration without regard to race, color, religion, sex, pregnancy, childbirth, ancestry, national origin, age, protected veteran status, marital status, genetic information, gender identity or expression, sexual orientation, disability, or any other protected status in accordance with applicable federal, state, or local laws.