Vice President, Production Services Application Support

About the role

The Vice President, Production Services Application Support role is within BNY Mellon's GSS Enablement Platform Support Group in New York City. This role requires 4 days of in-office work.

Responsibilities

• Maintains and supports moderately complex applications and their operating environments.
• Performs complex troubleshooting as a subject matter expert in one or more applications.
• Works to ensure appropriate monitoring and alerting setup.
• Leads root cause analysis and problem management for complex problems to address underlying technical issues.
• Collaborates with business and application development stakeholders.
• Leads major incident management calls for resolution of high priority incidents.
• Reviews and develops contingency documentation and processes.
• Performs periodic tests of disaster recovery processes.
• Reviews and analyzes product migrations through all systems environments.
• May review and execute Change Management scripts.

Requirements

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required.
• 8-10 years of diverse experience in multiple areas of information technology required.
• Experience in the securities or financial services industry is a plus.

Qualifications

• Must have strong analytical and problem-solving skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Excellent communication and collaboration skills.
• Knowledge of ITIL best practices and experience with IT Service Management (ITSM).

Skills

• Strong understanding of IT infrastructure and operations.
• Proficient in troubleshooting and resolving complex technical issues.
• Experience with application development and deployment lifecycle.
• Knowledge of disaster recovery and business continuity planning.
• Ability to lead and mentor a team.

Benefits

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs. These include:

• Flexible global resources and tools.
• Generous paid leaves, including paid volunteer time.
• Focus on health, personal resilience, and financial goals.
• Access to a variety of professional development opportunities.

Pay

The base salary for this position is expected to be between $83,000 and $160,000 per year at the commencement of employment. However, the final salary will be determined on an individualized basis, including experience and market location.

Schedule

This role is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.

Contact Information

For more information about BNY Mellon and this opportunity, please visit:

• BNY Mellon Website
• BNY Newsroom
• BNY LinkedIn

Awards

BNY Mellon has received several prestigious awards, including:

• America's Most Innovative Companies, Fortune, 2025
• World's Most Admired Companies, Fortune 2025
• 'Most Just Companies,' Just Capital and CNBC, 2025

Equal Opportunity Employer

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.