Senior Vice President, Production Services Application Support

About the role

This role is located in Pittsburgh and involves providing production support for the Securities Finance platform, supporting application end-of-day processing, overseeing critical operational activities, and managing high-priority issues.

Responsibilities

• Provide production support for the Securities Finance platform, improving alignment to business activity across trading, cash, and batch operations
• Support application end-of-day processing, including oversight of critical operational activities and timely issue resolution
• Oversee and support critical batch processing functions to help ensure stability, control, and execution across key platform workflows
• Support end-of-day cash activities through cross-regional operational partnership and effective timezone overlap coverage

Requirements

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial
• 10-12 years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is a plus
• Experience supporting business-critical production platforms in a global financial services environment, with exposure to trading, cash management, end-of-day processing, or batch operations
• Strong technical and operational support experience across application production support, incident management, batch monitoring, platform stability, and cross-regional service delivery
• Demonstrated ability to manage high-priority issues with urgency, communicate clearly across technology and business stakeholders, and operate effectively in a time-sensitive environment
• Proven ability to work collaboratively across regions and functions to improve service reliability, reduce risk, and support a resilient global support framework

Qualifications

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial
• 10-12 years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is a plus
• Experience supporting business-critical production platforms in a global financial services environment, with exposure to trading, cash management, end-of-day processing, or batch operations
• Strong technical and operational support experience across application production support, incident management, batch monitoring, platform stability, and cross-regional service delivery
• Demonstrated ability to manage high-priority issues with urgency, communicate clearly across technology and business stakeholders, and operate effectively in a time-sensitive environment
• Proven ability to work collaboratively across regions and functions to improve service reliability, reduce risk, and support a resilient global support framework

Skills

• Technical and operational support experience across application production support, incident management, batch monitoring, platform stability, and cross-regional service delivery
• Ability to manage high-priority issues with urgency
• Communication skills to work with both technology and business stakeholders
• Collaboration skills to improve service reliability, reduce risk, and support a resilient global support framework

Benefits

• Competitive compensation package
• Flexible global resources and tools for your life’s journey
• Health, dental, vision, and basic life insurance plans
• Paid time off benefits, including vacation and sick time

Pay

The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Schedule

Details of the schedule will be provided if an employee receives an offer of employment.