Senior Vice President, Production Services Application Support
About the role
Maintains and supports highly complex applications and their operating environments.
Performs complex troubleshooting as a subject matter expert for a portfolio of applications.
Ensures appropriate monitoring and alerting setup and leads root cause analysis and problem management for complex problems spanning multiple applications to address underlying technical issues.
Leads production readiness reviews and PTO controls for new releases and projects, analyzes system requirements, and reviews plans for major projects and initiatives to ensure they meet system needs.
Collaborates with development, quality assurance, operations, support, infrastructure, and business stakeholders to manage application capacity, monitoring, instrumentation, and major changes.
Designs, implements, and maintains automation toolsets for configuration management, infrastructure, and application deployment processes.
Responsibilities
- Maintains and supports highly complex applications and their operating environments.
- Performs complex troubleshooting as a subject matter expert for a portfolio of applications.
- Ensures appropriate monitoring and alerting setup and leads root cause analysis and problem management for complex problems spanning multiple applications to address underlying technical issues.
- Leads production readiness reviews and PTO controls for new releases and projects, analyzes system requirements, and reviews plans for major projects and initiatives to ensure they meet system needs.
- Collaborates with development, quality assurance, operations, support, infrastructure, and business stakeholders to manage application capacity, monitoring, instrumentation, and major changes.
- Designs, implements, and maintains automation toolsets for configuration management, infrastructure, and application deployment processes.
Requirements
- Bachelor’s degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial.
- 10-12 years of diverse experience in multiple areas of information technology required.
- Experience in the securities or financial services industry is a plus.
- Experience handling complex incident, problem management, and troubleshooting.
- May mentor or provide guidance to junior team members.
Qualifications
- May mentor or provide guidance to junior team members.
Skills
- May mentor or provide guidance to junior team members.
Benefits
- Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Pay
The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award.
Schedule
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.