Vice President, Production Services Application Support

About the role

We are seeking a Production Services Application Support Analyst to join our Middle Office team. This role is located in Pittsburg, PA or Lame Mary, FL.

Responsibilities

• Manage overall availability, reliability, and defect prevention
• Respond to, diagnose, and resolve service disruptions
• Identify, define, and implement required monitoring and automation solutions
• Work closely with developers on continuous integration / continuous delivery solutions
• Conduct root cause analysis for complex production issues
• Reviews and evaluates project plans and objectives to ensure they meet system needs
• Maintain support documentation and procedures
• Contribute to the achievement of area objectives

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Typically 4-6 years of experience
• Strong analytical and problem-solving skills with a focus on client service
• Excellent communication and collaboration abilities to work effectively across teams
• Proficiency in managing and resolving complex technical issues in a fast-paced environment
• Diverse experience in multiple areas of information technology required
• Experience in the securities or financial services industry is a plus
• Knowledge and/or prior experience supporting Middle office trade processing and trade flow
• Reconcile and validate trade capture and day trading activity in a timely and accurate manner
• Cook up and validate trade capture and day trading activity in a timely and accurate manner
• Coordinate with front office and other support teams, locally and globally, to address trade-related enquiries and issues
• Analytic and data-driven experience in supporting applications as part of the trade lifecycle
• Experience in deployment and strong debugging skills in Docker
• Linux system administration experience
• Experience with IBM MQ/messaging and Rabbit MQ middleware queues
• Experience with Ruby and Java framework applications
• Experience with PostgreSQL databases and writing complex SQL queries
• Experience with monitoring tools such as Splunk, AppDynamics, Prometheus, Grafana, Moogsoft, or related solutions
• Familiarity with ITIL Service Management
• Troubleshoot and escalate alerts that cannot be resolved to the appropriate section
• Prioritize and handle service requests, incidents, change management, and problem tickets

Qualifications

• Experience in supporting applications as part of the trade lifecycle
• Experience in deployment and strong debugging skills in Docker
• Linux system administration experience
• Experience with IBM MQ/messaging and Rabbit MQ middleware queues
• Experience with Ruby and Java framework applications
• Experience with PostgreSQL databases and writing complex SQL queries
• Experience with monitoring tools such as Splunk, AppDynamics, Prometheus, Grafana, Moogsoft, or related solutions
• Familiarity with ITIL Service Management
• Troubleshoot and escalate alerts that cannot be resolved to the appropriate section
• Prioritize and handle service requests, incidents, change management, and problem tickets

Skills

• Strong analytical and problem-solving skills with a focus on client service
• Excellent communication and collaboration abilities to work effectively across teams
• Proficiency in managing and resolving complex technical issues in a fast-paced environment
• Experience in the securities or financial services industry is a plus
• Knowledge and/or prior experience supporting Middle office trade processing and trade flow
• Experience in deployment and strong debugging skills in Docker
• Linux system administration experience
• Experience with IBM MQ/messaging and Rabbit MQ middleware queues
• Experience with Ruby and Java framework applications
• Experience with PostgreSQL databases and writing complex SQL queries
• Experience with monitoring tools such as Splunk, AppDynamics, Prometheus, Grafana, Moogsoft, or related solutions
• Familiarity with ITIL Service Management
• Troubleshoot and escalate alerts that cannot be resolved to the appropriate section
• Prioritize and handle service requests, incidents, change management, and problem tickets

Benefits

At BNY, we offer highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

Pay

The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award.

Schedule

If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.