Vice President, Production Services Application Support

About the role

This role is in NYC (4 days in office required).

Responsibilities

• Maintains and supports moderately complex applications and their operating environments.
• Performs complex troubleshooting as a subject matter expert in one or more applications.
• Works to ensure appropriate monitoring and alerting setup.
• Led root cause analysis and problem management for complex problems to address underlying technical issues.
• Collaborates with business and application development stakeholders.
• Lead production readiness reviews for new releases and validate the supportability of changes prior to introduction into production.
• Maintains and monitors changes to applications and their operating environment.
• Analyze any complex issues and recommends technical solutions on application problems.
• Leads major incident management calls for resolution of high priority incidents.
• Reviews and develops contingency documentation and processes.
• Performs periodic tests of disaster recovery processes.
• Reviews and analyzes product migrations through all systems environments.
• May review and execute Change Management scripts.

Requirements

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial.
• 8-10 years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is a plus.

Qualifications

• Experience in the securities or financial services industry is a plus.

Skills

• Technical expertise in multiple applications and operating environments.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.
• Ability to manage and prioritize tasks effectively.

Benefits

• Competitive compensation package including base salary, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
• Flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals.
• Generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

Pay

The base salary for this position is expected to be between $69,000 and $160,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

Schedule

This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.