Vice President, Production Services Application Support

About the role

We're seeking a Production Services Application Support professional to join our Equities Execution Services team in New York.

Impact areas

• Operational discipline and risk reduction: Strengthen incident, problem, change, and escalation management processes, reducing repeat issues, control gaps, and operational risk while driving measurable improvements in platform stability.
• End-to-end ownership and execution: Operate with a strong ownership mindset, driving initiatives through to completion and ensuring outcomes are delivered with accountability, urgency, and quality.
• Automation, AI, and enablement focus: Champion an automation-first mindset, leveraging AI, observability, and tooling to eliminate manual effort, improve service quality, and enable scalable, proactive support models.
• Continuous improvement and engineering mindset: Identify systemic issues and drive sustainable remediation through process simplification, platform improvements, and close partnership with engineering teams.
• Equities domain leadership: Provide leadership across equities platforms, ensuring strong understanding of front-to-back trade flows, market structure, and critical business services supporting execution and trading activities.
• Stakeholder engagement and influence: Build strong, trusted relationships with business, engineering, and operations stakeholders, providing clear communication, transparency, and effective governance for business-critical services.
• Team and organizational leadership: Build and lead a high-performing global production services organization, with strong talent development, clear accountability, and consistent execution across regions.
• Service reliability and platform stability: Drive improvements in availability, resiliency, SLA performance, incident reduction, and time to restore service for critical platforms.

Qualifications

• Extensive leadership experience in global production services / application support, supporting mission-critical platforms across multiple regions with follow-the-sun models.
• Proven track record of leading incident, problem, and change management, with measurable improvements in stability, reduction of recurring issues, and strong service recovery execution in high-pressure environments.
• Demonstrated automation-first and AI-enabled mindset, with experience driving tooling, observability, and process automation to improve efficiency and reduce operational toil.
• Strong ownership mentality and execution focus, with the ability to take initiatives from concept through delivery and embed sustainable outcomes.
• Deep technical and operational experience across production environments, including monitoring, observability, resiliency, infrastructure, middleware, cloud, and application support within complex enterprise ecosystems.
• Experience supporting equities or capital markets platforms, with understanding of trading flows, execution services, and front-to-back processing.
• Demonstrated ability to influence senior stakeholders and drive strategic service improvements across operating model, governance, risk, and control frameworks.
• Strong collaboration and communication skills, with the ability to engage effectively across business, operations, and engineering teams.
• Hands-on experience with Windows and Linux, CI/CD pipelines, and messaging platforms such as Kafka and MQ, along with programming/scripting languages including Java and Python.
• Bachelor's degree in computer science or a related discipline (or equivalent experience); advanced degree is a plus.
• 12+ years of experience across multiple areas of information technology, with experience in the securities or financial services industry strongly preferred.