Veterinary Receptionist - Denver, CO

About the role

Full-time or part-time position for an experienced Veterinary Receptionist in a busy, five-doctor practice in Denver’s Highlands neighborhood. The role combines high-quality veterinary medicine with personalized client service in a supportive, organized team environment.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and compassion
• Answer incoming phone calls and provide exceptional customer service
• Schedule appointments and maintain an efficient multi-doctor calendar
• Check clients and patients in and out while maintaining accurate information
• Assist clients with questions regarding appointments, medications, pharmacy needs, and general veterinary care
• Help identify urgent concerns and communicate appropriately with the medical team
• Process credit card transactions and assist with daily financial balancing
• Maintain accurate client and patient records
• Support an efficient flow between the reception and medical teams
• Maintain a clean, organized, and welcoming lobby and reception area
• Collaborate closely with doctors, technicians, assistants, and fellow receptionists to provide an exceptional client experience

Requirements

• At least one year of veterinary hospital experience
• Previous veterinary reception experience strongly preferred
• Excellent customer-service and communication skills
• Positive attitude and commitment to going above and beyond for clients
• Ability to multitask and stay organized in a fast-paced environment
• Strong attention to detail and dependable follow-through
• Confidence handling client questions and sensitive situations professionally
• Comfort using computers and veterinary practice-management software
• IDEXX Cornerstone experience is a plus
• Collaborative, team-first mindset
• Genuine passion for helping pets and the people who love them

Benefits

• Financial Rewards: Competitive pay, 401(k) matching, tuition support, and referral bonuses
• Wellness: Medical, dental, and vision coverage with supplemental options; generous PTO; employee pet discounts
• Professional Growth: Continuing education allowance, professional development opportunities, and uniform allowance
• Lifestyle Perks: Employee Assistance Program, employee discount program, and a schedule designed to support work-life balance

Schedule

Three 9-hour shifts per week plus two half-Saturdays per month.