Veterinary Receptionist

About the role

Leesport Animal Hospital seeks a customer service focused individual to join their growing reception team. The primary job for a receptionist is to exceed clients’ expectations for outstanding service while creating a warm and welcoming impression. A good receptionist is a “people person” who enjoys working with diverse clients and is caring, friendly, and efficient. The position requires remaining professional and courteous to clients and co-workers while handling multiple tasks at once with many interruptions. The role is part crowd control, part efficiency expert, and part records manager.

Responsibilities

• Answer phones promptly and professionally using a multi-line phone system
• Answer emails and take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information
• Note in medical records the details discussed during client conversations including the date, time, key points of the discussion and any action required
• Check medical and computer records for accurate client addresses, phone numbers and emails
• Answer clients’ questions about veterinary services and products and provide knowledgeable advice about wellness, prevention and disease
• Prepare consent forms, estimates/treatment plans and discuss the hospital’s financial policies with clients
• Prepare health certificates and/or proof of vaccination as requested by the client
• Greet clients and pets by name
• Schedule appointments
• Admit and check out clients
• Process payments and manage financial information
• Communicate between clients and other staff
• Empathize with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous
• Remain calm and collected in the face of emergency situations
• Maintain a clean, neat reception area and front desk
• Explain invoices to show value for the care provided, stating all services and products before the total
• Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks
• Know fees for routine services
• Retrieve, update and file patient medical records
• Clean up after pets’ accidents in the reception area, exam rooms and exterior sidewalks
• Recognize emergency situations, enlisting the aid of doctors and technicians
• Communicate with clients in person and on the phone
• Attend mandatory continuing education seminars
• Provide compassionate care to all patients
• Keep the reception area clean and presentable

Educational Requirements & Skills Needed

Educational Requirements

• High school diploma or equivalent
• Some college preferred
• Minimum age requirement of 18 years old

Skills Needed

• Ability to read and comprehend instructions
• Effective communication with clients in person and by phone
• Ability to work with computer-based veterinary software
• Exceptional customer service skills
• Ability to work in a fast-paced environment

Benefits & Perks

• Competitive hourly pay plus bonus opportunities
• Medical, dental and vision insurance
• Mental health and wellness resources available 24/7
• Paid time off, paid holidays, and parental leave
• Annual scrub allowance
• 401(k) with employer contribution
• Employee pet discounts