Receptionist - Hooves & Paws Pet Hospital

About the role

If you are looking to become part of a compassionate team dedicated to treating every patient with loving care, Hooves & Paws Pet Hospital in Aubrey, Texas, is ready for you. Since 2015, we have committed ourselves to providing comprehensive, full-service veterinary medicine, earning the community's trust, which is reflected in our excellent 4.8-star Google rating. We seek a dedicated professional who wants to succeed alongside teammates who view themselves as true partners in pet healthcare.

Responsibilities

• Manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody compassion and empathy, demonstrating empathy and respect in every situation and treating each pet like your own.

Requirements

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred.
• A flexible schedule, including some weekends and holidays, is required.

Qualifications

• Passionate about providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred.
• A flexible schedule, including some weekends and holidays, is required.

Skills

• Excellent customer service skills.
• Effective communication and problem-solving abilities.
• Organizational and time management skills.
• Ability to work independently and as part of a team.
• Basic computer skills, including familiarity with veterinary software.

Benefits

• Comprehensive benefits package including Medical, Dental, Vision insurance, Employee Assistance Program (EAP), 401k retirement options, Life Insurance, and Disability coverage.
• Discounted veterinary care for your own pets.
• Free 24/7 access to doctors through Teladoc.

Pay

The pay range for this position is $16-$19 per hour based on experience.

Schedule

A flexible schedule, including some weekends and holidays, is required.