Veterinary Receptionist

Pay

This pay band is a starting point and is dependent on experience and advancement through leveling system.

About the role

At BluePearl Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

Responsibilities

• Greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• Offer a friendly smile, strong eye contact and an approachable demeanor.
• Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• Assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
• Determine whether an emergency arrival is a “stat” versus “standard” emergency.
• Respond to non-patient calls or visitors and connect them to the appropriate team member.
• Confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Requirements

• Excellent customer service professional.
• Guidance, comfort, and support offered.
• Opportunity to work with great veterinary medicine professionals.

Qualifications

• Calm and compassionate in emotionally challenging situations.
• Ability to function calmly and compassionately in situations that can be very emotional and difficult for our clients.
• Ability to assess and determine the urgency of emergencies.
• Ability to connect non-patient calls or visitors to the appropriate team member.
• Ability to confirm appointments and provide accurate information to clients.
• Ability to offer emotional support and resources to grieving clients.
• Ability to serve as a liaison between clients and service agencies during handling of pet remains.

Skills

• Excellent communication skills.
• Ability to handle emotional situations calmly and compassionately.
• Ability to assess and prioritize emergencies.
• Strong organizational and multitasking skills.
• Ability to connect with clients and provide emotional support.

Benefits

• Trupanion pet insurance and discounts for pet treatments, procedures, and food.
• Talent development programs and leadership workshops.
• Annual continuing education allowance, free continuing education sessions, and access to over 2,000 medical journals.
• A regional licensed social worker who can provide guidance, advice, and tips/tricks on maintaining a healthy lifestyle while working in a fast-paced emergency and specialty care environment.
• A family-like culture in our hospitals.

Pay

$17.00 - $26.00 / hour

Schedule

Not specified

Benefits

• Trupanion pet insurance and discounts for pet treatments, procedures, and food.
• Talent development programs and leadership workshops.
• Annual continuing education allowance, free continuing education sessions, and access to over 2,000 medical journals.
• A regional licensed social worker who can provide guidance, advice, and tips/tricks on maintaining a healthy lifestyle while working in a fast-paced emergency and specialty care environment.
• A family-like culture in our hospitals.