Veterinary Receptionist / Client Service Representative

Pay & Schedule

Compensation: $15 - $18 per hour, for each hour worked
Schedule: Full-time position, 4/10 schedule, Monday-Friday, rotating Saturdays

Benefits

Full-time Benefits Package:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Qualifications & Skill Set

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Ability to manage a multi-phone line system while assisting in-person clients
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Able to accurately process payments and maintain financial records

About the Role

Serve as the welcoming face of our hospital, creating exceptional client experiences, building trust through compassionate service, managing appointments and daily patient flow, handling multi-line phones and in-person interactions, processing transactions, and supporting clients with essential information about our services.

Responsibilities

Manage appointments and daily patient flow
Handle multi-line phones and in-person interactions
Process transactions
Support clients with essential information about our services

Requirements

Friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment

Skills

Ability to manage a multi-phone line system while assisting in-person clients
Exceptional verbal and written communication skills
Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
Strong organizational and time management skills
Experience scheduling appointments and coordinating calendars preferred
Able to accurately process payments and maintain financial records

Benefits

Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Why Choose Payson Family Pet Hospital?

At Payson Family Pet Hospital, we pride ourselves on delivering exceptional veterinary care with a personal touch. Our dedicated team of veterinarians and support staff is committed to providing compassionate and comprehensive medical services for pets of all shapes and sizes. From routine wellness exams to complex surgical procedures, we prioritize the health and happiness of our patients while fostering strong relationships with their families.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws.