Veterinary Receptionist (Client Care Coordinator) - South Sacramento Pet Hospital

Description

PetVet Care Centers' South Sacramento Pet Hospital is currently seeking a Veterinary Receptionist (Client Care Coordinator) to join their team!

We're a passionate team that loves caring for our patients and supporting the people who love them. Our client service team helps create a warm, positive experience every step of the way. We strive to keep our workplace fun and uplifting, where everyone feels valued—and where every client leaves feeling confident their furry family member received exceptional care.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Affords assistance with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Affords assistance with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications

• Experience in a veterinary setting is required.
• Client service experience in the veterinary field is preferred.
• Knowledge of clerical procedures and ability to organize files and records.
• Excellent customer service skills, providing courteous and prompt assistance.
• Accurate cash handling and cashiering abilities.
• Strong multitasking skills with attention to detail.
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.
• Applicants must be 18 years of age or older to be considered for this position.

Schedule

Monday to Friday; 9:30 am - 6:30 pm

What We Offer

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources