Veterinary Receptionist (Care Coordinator) - Apple Valley Animal Hospital
PetVet Care Centers · Apple Valley, CA · 1 mo ago
Customer ServiceFull-time
Description
PetVet Care Centers' Apple Valley Animal Hospital is currently seeking a Veterinary Receptionist (Care Coordinator) to join our team!
We are a Voted Best in the High Desert hospital known for delivering top-quality care in a fast-paced, high-volume environment.
Our team is committed to excellence in patient care and client service, making every day both challenging and rewarding.
Key Responsibilities
- Provides excellent customer service in-person, over the phone, and during high-stress situations.
- Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
- Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
- Affords assistance with medication pickups, inquiries, and provides information about services and products.
- Inputs and manages data in practice management software, including billing and accounts.
- Affords assistance with retail sales, weighing pets, processing faxes, and maintaining records.
- Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
Qualifications (Required)
- Minimum of 1–2 years of experience as a veterinary receptionist in a hospital setting
- Applicants must be 18 years of age or older to be considered for this position.
Preferred Skills (Nice to Have)
- 2+ years of experience as a veterinary receptionist in a hospital setting
Schedule
Schedule varies Monday through Saturday.
Shift hours may include: 6:30 AM–3:30 PM, 7:00 AM–4:00 PM, 7:30 AM–4:30 PM, 8:00 AM–5:00 PM, 8:30 AM–5:30 PM, 9:00 AM–6:00 PM, and 10:00 AM–7:00 PM.
What We Offer
- Medical, dental, and vision insurance
- Paid Parental Leave (birth, adoption, foster)
- 401(k) with discretionary contribution
- Team Member Pet Discounts
- Emotional wellbeing support — including Calm app access and 24/7 EAP
- CE stipends and career development resources
- Grant Circle — a relief fund for team members facing personal hardship
- Local hospital culture backed by national resources
Pay
N/A
Schedule
N/A