Veterinary Receptionist (Care Coordinator) - Pet Doctor

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Affords assistance with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Affords assistance with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• 1 year of client service experience in a veterinary facility.
• Applicants must be 18 years of age or older to be considered for this position.

Preferred Skills (Nice To Have)

• Avimark (PIMS) preferred
• Cross-trained as a veterinary assistant

Schedule

7:30AM-5:30PM, 4 days a week. Days may vary. No weekends

What We Offer

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• Career development resources
• Grant Circle — a relief fund for team members facing personal hardship

Pay Range

$16—$18 USD

Benefits

• Local hospital culture backed by national resources