Full-Time Veterinary Receptionist (Care Coordinator) - South Wilton Veterinary Group
Position Overview
Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.
Key Responsibilities
- Provides excellent customer service in-person, over the phone, and during high-stress situations.
- Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
- Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
- Affords assistance with medication pickups, inquiries, and provides information about services and products.
- Inputs and manages data in practice management software, including billing and accounts.
- Affords assistance with retail sales, weighing pets, processing faxes, and maintaining records.
- Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
Qualifications
- High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
- Customer service experience required
- Applicants must be 18 years of age or older to be considered for this position
Preferred Skills
- Preferably with veterinary experience but not necessary
Schedule
Hospital is open from Monday to Friday, 8AM-6PM, and Saturday from 8AM-4PM
What We Offer
- Medical, dental, and vision insurance
- Paid Parental Leave (birth, adoption, foster)
- 401(k) with discretionary contribution
- Team Member Pet Discounts
- Emotional wellbeing support — including Calm app access and 24/7 EAP
- Career development resources
- Grant Circle — a relief fund for team members facing personal hardship
Benefits
- Local hospital culture backed by national resources
About the Role
South Wilton Veterinary Group in Wilton, Connecticut, is a progressive, multi-doctor practice offering comprehensive care in a collaborative and growth-focused environment.
Why Join Us
- Be a part of a General Practice hospital with 7 doctors that services cats/dogs as well as exotics!
What We Offer
- Medical, dental, and vision insurance
- Paid Parental Leave (birth, adoption, foster)
- 401(k) with discretionary contribution
- Team Member Pet Discounts
- Emotional wellbeing support — including Calm app access and 24/7 EAP
- Career development resources
- Grant Circle — a relief fund for team members facing personal hardship
Equal Opportunity Employer
We care deeply about supporting our team members — professionally and personally. PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.