Veterinary Receptionist (Client Care Coordinator) - South Sacramento Pet Hospital

Description

PetVet Care Centers' South Sacramento Pet Hospital is currently seeking a Veterinary Receptionist (Client Care Coordinator) to join their team!

We're a passionate team that loves caring for our patients and supporting the people who love them. Our client service team helps create a warm, positive experience every step of the way. We strive to keep our workplace fun and uplifting, where everyone feels valued—and where every client leaves feeling confident their furry family member received exceptional care.

Position Overview

We provide excellent customer service in-person, over the phone, and during high-stress situations. We manage lobby flow, address concerns, calm distressed owners, and schedule appointments. We handle basic medical emergencies for pets and owners, ensuring safety and well-being. We assist with medication pickups, inquiries, and provide information about services and products. We input and manage data in practice management software, including billing and accounts. We assist with retail sales, weigh pets, process faxes, and maintain records. We reconcile cash drawer and perform end-of-day duties for accurate financial transactions.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Affords assistance with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Affords assistance with retail sales, weighs pets, processes faxes, and maintains records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications

• Experience in a veterinary setting is required.
• Client service experience in the veterinary field is preferred.
• Knowledge of clerical procedures and ability to organize files and records.
• Excellent customer service skills, providing courteous and prompt assistance.
• Accurate cash handling and cashiering abilities.
• Strong multitasking skills with attention to detail.
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.

Schedule

Monday to Friday; 9:30 am - 6:30 pm

What We Offer

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Benefits

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources