Full-time Veterinary Receptionist (Care Coordinator) - Hillcrest Animal Hospital

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Affords assistance with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Affords assistance with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications

• A high school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
• At least 1 year of reception experience.
• Knowledge of clerical procedures and ability to organize files and records.
• Excellent customer service skills, providing courteous and prompt assistance.
• Accurate cash handling and cashiering abilities.
• Strong multitasking skills with attention to detail.
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.
• Applicants must be 18 years of age or older to be considered for this position.

Preferred Skills

• At least 1 year of reception experience in a veterinary setting preferred.

Schedule

Four 10-hour shifts a week with rotating weekends.

What We Offer

• Medical, dental, and vision insurance.
• Paid Parental Leave (birth, adoption, foster).
• 401(k) with discretionary contribution.
• Team Member Pet Discounts.
• Emotional wellbeing support — including Calm app access and 24/7 EAP.
• Career development resources.
• Grant Circle — a relief fund for team members facing personal hardship.

Benefits

• Local hospital culture backed by national resources.

About the Role

Hillcrest Animal Hospital in Bartlett, Tennessee, is a full-service veterinary practice offering a wide range of services to support pets’ health and wellness. Known for its dedicated team and welcoming environment, the clinic provides high-quality, compassionate care for every patient.

Skills

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
• At least 1 year of reception experience.
• Knowledge of clerical procedures and ability to organize files and records.
• Excellent customer service skills, providing courteous and prompt assistance.
• Accurate cash handling and cashiering abilities.
• Strong multitasking skills with attention to detail.
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.
• Applicants must be 18 years of age or older to be considered for this position.

Benefits

• Medical, dental, and vision insurance.
• Paid Parental Leave (birth, adoption, foster).
• 401(k) with discretionary contribution.
• Team Member Pet Discounts.
• Emotional wellbeing support — including Calm app access and 24/7 EAP.
• Career development resources.
• Grant Circle — a relief fund for team members facing personal hardship.

Pay

Details not specified.

Schedule

Four 10-hour shifts a week with rotating weekends.