Veterinary Emergency Service Head

About the role

BluePearl Pet Hospital in Sandy Springs, GA, is seeking a full-time Emergency Service Head to join our collaborative and highly skilled team.

Responsibilities

• Manage the schedule for all ER Clinicians, including PTO requests, depending on location.
• Facilitate regular ER Clinician meetings and participate in hospital leadership meetings.
• Mentor ER Clinicians and new ER/ICU support staff.
• Oversee ER Clinician case management and providing guidance as needed on case management decisions.
• Integrate the emergency and specialty services to successfully manage all hospitalized cases.
• Act as the sounding board between ER Clinicians and Specialty Clinicians and discuss any concerns with the Medical Director as they arise.
• Aid in the implementation and monitoring of patient safety reporting as it pertains to the emergency department.
• Contribute to recruiting new Emergency Clinicians.
• Ensure new hires have been assigned a mentor to support retention and engagement.
• Assist in customer service issues as needed and help management to follow up to resolve issues as appropriate.
• Partner with hospital leadership to identify opportunities and implement new initiatives for improvement of ER patient care, medical protocols, and client service levels.
• Stay abreast of hospital environment and issues of concern, working collaboratively with the Medical Director and work in collaboration with P&O and hospital leadership regarding all ER/ICU personnel issues.
• Aid in performance reviews.
• Work with management team to oversee capital purchases for ICU/ER department.

Qualifications

• The ideal candidate will have a DVM from accredited university and will have successfully completed an internship and/or have at least three years of ER experience. Previous leadership experience preferred!

Benefits

• Health & Financial Wellbeing: Medical, dental, vision, and life insurance, fertility support, paid parental leave, and employer-paid short- and long-term disability.
• 401(k) retirement savings with up to 3.5% company match.
• Work-Life Balance: Flexible scheduling options, generous paid time off, and dedicated programs to promote emotional and mental health.
• Regional Social Workers to support stress management, communication skills, and compassion fatigue.
• LYRA Health - 12 free confidential sessions for emotional and mental health care.
• Annual Clinician Stipend: Annual continuing education allowances, free CE sessions, and access to BluePearl University - our own built-in learning management system that houses resources for system training, continuing education, compliance, and personal development.
• Learning communities exist for all our training and mentorship programs.
• BluePearl Science: Participate in ongoing clinical research, gain mentorship from academic leaders, and contribute to studies that advance veterinary medicine.
• BluePearl Library: Access to 2,000+ veterinary and health science journals.
• Licensing & Memberships: Coverage for PLIT and DEA license costs, AVMA dues, and more.
• RECOVER CPR Certifications: Complimentary Basic and Advanced Life Support certifications.
• VETgirl Membership: Free for all Associates.
• Efficiency Tools: Save valuable time with Talk-a-too and Text Expander dictation systems.