Veterinary Emergency Service Head

About the role

The ideal candidate will have a DVM from accredited university and will have successfully completed an internship and have at least three years of ER experience. Previous leadership experience preferred.

Responsibilities

• Manage the schedule for all ER Clinicians, including PTO requests.
• Facilitate regular ER Clinician meetings and participate in hospital leadership meetings.
• Mentor ER Clinicians and new ER/ICU support staff.
• Oversee ER Clinician case management and providing guidance as needed on case management decisions.
• Integrate the emergency and specialty services to successfully manage all hospitalized cases.
• Act as the sounding board between ER Clinicians and Specialty Clinicians and discuss any concerns with the Medical Director as they arise.
• Aid in implementing and monitoring patient safety reporting as it pertains to the emergency department.
• Contribute to recruiting new Emergency Clinicians.
• Ensure new hires have been assigned a mentor by the clinician mentor liaison to support retention and engagement.
• Assist in customer service issues as needed and help management to follow up to resolve issues as appropriate.
• Partner with hospital leadership to identify opportunities and implement new initiatives for improvement of ER patient care, medical protocols, and client service levels.
• Stay abreast of hospital environment and issues of concern, working collaboratively with the Medical Director and work in collaboration with P&O and hospital leadership regarding all ER/ICU personnel issues.
• Assist with performance reviews.
• Aid management team with client and pDVM concerns when necessary.
• Work with management team to oversee capital purchases for ICU/ER department.

  Qualifications

  DVM from accredited university, successful completion of an internship, at least three years of ER experience, previous leadership experience preferred.

  Skills

  Strong leadership skills, excellent communication, ability to manage multiple tasks, proficiency in case management, ability to integrate emergency and specialty services, strong mentoring abilities, and customer service skills.

  Benefits

  Comprehensive benefits package including medical, dental, vision, paid time off, parental leave, and floating holiday plans, 401(k) and life insurance options, company-paid Short-Term and Long-Term Disability, flexible work schedules, regional licensed social worker, access to 12 mental health care sessions annually at no charge to you, and other well-being resources through Lyra, an online mental health support platform, annual company store allowance, Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.

  Pay

  TBD

  Schedule

  TBD