Veterinary Emergency Service Head

About the role

The BluePearl Pet Hospital in Philadelphia, PA is seeking a full-time ER Service Head to join their team. The ideal candidate should have a DVM from an accredited university, successful completion of an internship, and at least three years of ER experience. Previous leadership experience is preferred.

Responsibilities

• Manage the schedule for all ER Clinicians, including PTO requests.
• Facilitate regular ER Clinician meetings and participate in hospital leadership meetings.
• Mentor ER Clinicians and new ER/ICU support staff.
• Oversee ER Clinician case management and provide guidance on case management decisions.
• Integrate emergency and specialty services to manage all hospitalized cases.
• Act as the sounding board between ER Clinicians and Specialty Clinicians, discussing concerns with the Medical Director.
• Aid in implementing and monitoring patient safety reporting related to the emergency department.
• Contribute to recruiting new Emergency Clinicians.
• Ensure new hires have been assigned a mentor by the clinician mentor liaison to support retention and engagement.
• Assist with customer service issues as needed and help management to resolve issues.
• Partner with hospital leadership to identify opportunities and implement new initiatives for improving ER patient care, medical protocols, and client service levels.
• Stay informed about hospital issues and collaborate with the Medical Director and P&O on all ER/ICU personnel matters.
• Assist with performance reviews.
• Support management team with client and pDVM concerns when necessary.
• Oversee capital purchases for ICU/ER department.

Qualifications

The ideal candidate should have a DVM from an accredited university, successful completion of an internship, and at least three years of ER experience. Previous leadership experience is preferred.

Skills

Strong leadership skills, excellent communication, and the ability to manage multiple tasks simultaneously are essential.

Benefits

Comprehensive benefits package including medical, dental, vision, paid time off, parental leave, and floating holiday plans, 401(k) and life insurance options. Company-paid Short-Term and Long-Term Disability. Flexible work schedules. Regional licensed social worker for health and wellness advice. Annual company store allowance. Trupanion pet insurance and discounts for pet treatments, procedures, and food. Access to 12 mental health care sessions annually at no cost. Other well-being resources through Lyra, an online mental health support platform.

Pay

TBD

Schedule

TBD