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Veterinary Client Service Representative - Specialty and Emergency

Portland Veterinary Emergency and Specialty Care · Portland, ME · 3 wk ago
On-siteInformation Technology$22/hrFull-time

About the role

We are seeking a full-time Client Service Representative (CSR) to join our team at Portland Veterinary Emergency and Specialty Care (PVESC). Located in beautiful Portland, Maine, PVESC offers a wide range of services including Emergency & Critical Care, Surgery, Internal Medicine, Oncology, Dermatology, Neurology, Cardiology, and more. We are proud to be recognized as the Best Veterinary Hospital in Maine and are dedicated to providing exceptional care to pets and their families.

Responsibilities

  • Providing a welcoming environment for clients and patients by delivering exceptional client service
  • Answering/responding to incoming communications such as phone calls and emails
  • Appointment scheduling and management
  • Communicating needs of clients and patients to medical team
  • Medical record organization and collection
  • Receiving and processing payments
  • Routine office duties such as scanning, faxing, etc.

Requirements

Experience in customer service is essential; prior veterinary experience is a plus but not required. A positive, "can-do" attitude and a love for working with people and pets are also required. Strong communication skills and the ability to work collaboratively with a diverse team are necessary.

Qualifications

High school diploma or equivalent is required. Prior customer service experience is preferred, but not required. A strong desire to work in a fast-paced, high-pressure environment is important.

Skills

Excellent communication skills, both verbal and written, are essential. The ability to multitask and prioritize effectively is crucial. Proficiency in Microsoft Office Suite is beneficial.

Pay

$22/hour, commensurate with experience

Schedule

This is a full-time position with the following available schedules:

  • Monday and Friday: 7:30am-6:00pm in specialty
  • Wednesday: 9:00am-7:30pm
  • Thursday: 7:00am-5:30pm

Benefits

We offer a comprehensive benefits package that includes:

  • Medical, dental, and vision insurance
  • Life insurance, long-term disability, and more
  • Paid time off, paid volunteer hours, and holiday pay
  • 401(k) with employer match
  • Uniform allowance and personal pet discount
  • Paid continuing education and professional development opportunities

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