Veterinary Client Service Representative - Specialty

About the role

We are seeking a full-time Client Service Representative (CSR) to join our Specialty team at Portland Veterinary Emergency and Specialty Care (PVESC). PVESC is a growing multi-specialty emergency and specialty veterinary practice located in Portland, Maine, offering a wide range of services including Emergency & Critical Care, Surgery, Internal Medicine, Oncology, Dermatology, Neurology, Cardiology, and more.

Responsibilities

• Providing a welcoming environment for clients and patients by delivering exceptional client service
• Answering/responding to incoming communications such as phone calls and emails
• Appointment scheduling and management
• Communicating needs of clients and patients to medical team
• Medical record organization and collection
• Receiving and processing payments
• Routine office duties such as scanning, faxing, etc.

Requirements

• Experience in customer service is essential
• A positive, "can-do" attitude and a love for working with people and pets
• Strong communication skills and the ability to work collaboratively with a diverse team

Qualifications

• Ready to make a difference

Skills

• Exceptional customer service skills
• Effective communication and collaboration abilities

Benefits

We offer a comprehensive benefits package including:

• Medical, dental, and vision insurance
• Life insurance, long-term disability, and more
• Paid time off, paid volunteer hours, and holiday pay
• 401(k) with employer match
• Uniform allowance and personal pet discount
• Paid continuing education and professional development opportunities

Pay

$22/hour, commensurate with experience

Schedule

This is a full-time position with the following available schedule: Monday, Tuesday, Wednesday, Thursday, Friday: 8:00am-4:30pm Some holidays required