Veterinary Client Service Representative - Emergency

About the role

We are seeking a full-time Client Service Representative (CSR) to join our Emergency team. As a CSR, you’ll play a key role in supporting our medical team and ensuring that our clients and patients receive exceptional care.

Responsibilities

• Providing a welcoming environment for clients and patients by delivering exceptional client service
• Answering/responding to incoming communications such as phone calls and emails
• Appointment scheduling and management
• Communicating needs of clients and patients to medical team
• Medical record organization and collection
• Receiving and processing payments
• Routine office duties such as scanning, faxing, etc.

Qualifications

• Experience in customer service is essential; prior veterinary experience is a plus but not required
• A positive, "can-do" attitude and a love for working with people and pets
• Strong communication skills and the ability to work collaboratively with a diverse team

Benefits

We offer a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• Life insurance, long-term disability, and more
• Paid time off, paid volunteer hours, and holiday pay
• 401(k) with employer match
• Uniform allowance and personal pet discount
• Paid continuing education and professional development opportunities

Pay

$22/hour, commensurate with experience

Schedule

This is a full-time position with the following available schedule: Monday and Tuesday 4:00pm-12:30am, Thursday and Friday 9:00am-7:30pm Some holidays required