Patient Service Representative

Join a leading healthcare organization as a Medical Practice Customer Service Representative and serve as the first point of contact for patients in a fast-paced outpatient clinic. In this role, you'll help create an exceptional patient experience by coordinating appointments, managing patient registration, verifying insurance, and supporting daily front-office operations.

Responsibilities

• Greet and assist patients and visitors with professionalism and care.
• Schedule appointments and manage patient check-in/check-out.
• Answer incoming calls and provide excellent customer service.
• Verify insurance and update patient demographic information.
• Maintain accurate patient records within the EMR system.
• Support billing documentation and other administrative functions.
• Collaborate with clinical staff to ensure efficient patient flow.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service, medical office, healthcare, or call center experience preferred.
• Experience with scheduling, registration, insurance verification, or EMR systems is a plus.
• Strong communication, organizational, and data entry skills.
• Ability to multitask in a fast-paced, patient-focused environment.

Schedule

• Full-time, onsite position.
• Monday–Friday, 8:00 AM–5:00 PM.

Pay

The pay range for this position is $16.00 - $20.00/hr.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Work Environment

• Collaborative healthcare setting with opportunities for long-term growth and development.
• This is a fully onsite position in Tulsa, OK.
• Contract position.