Patient Service Representative

About the Role

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion, and community at Pampa Regional Medical Center, a 25-bed critical-access hospital serving the Texas Panhandle. As a member of Prime Healthcare, we offer a full range of surgical and medical services, including heart care, emergency services, urgent care, and surgical services. Pampa Regional is certified by the Accreditation Commission for Health Care (ACHC) and has been recognized by the Leapfrog Group, Healthgrades for patient safety, and named among the “100 Top Hospitals” by IBM Watson Health in 2018.

Responsibilities

• Interviews the patient or their representative to obtain identifying and basic demographics to prep for upcoming visits.
• Schedules patients in their clinic and assists with scheduling them in others.
• Verifies insurance coverage, collects co-pays and prior balances from patients, reconciles and prepares deposits, and troubleshoots billing issues.
• Greets and checks in patients.
• Handles all incoming phone calls and routes to appropriate staff or initiates messages.
• Coordinates clinic business processes such as supply ordering, sales calls, record release, fax, and mail processing.
• Operates a computer to accurately input and retrieve data.
• Communicates with the population served, staff, and providers utilizing age-specific techniques.
• Maintains proficiency in medical terminology.
• Projects a positive and helpful attitude.

Requirements

• Previous experience in a medical setting preferred.
• Knowledge of medical terminology preferred.
• High School Diploma or Equivalent preferred.
• Customer Service experience preferred.

Schedule

Full Time, Day Shift