Veterinary Client Service Representative (CSR)

About the role

Pearland Pet Health Center is seeking a compassionate, organized, and customer-focused Veterinary Client Service Representative (CSR) to serve as the first point of contact for our clients and patients.

Responsibilities

• Greet clients and patients with warmth and professionalism.
• Answer multi-line phone systems and respond to inquiries promptly.
• Schedule appointments and coordinate hospital workflows.
• Check clients in and out while ensuring accurate medical records.
• Process payments and maintain financial transactions.
• Educate clients on hospital services, wellness programs, and preventive care recommendations.
• Communicate effectively with veterinarians, technicians, assistants, and other team members.
• Manage emails, appointment reminders, and client follow-up communications.
• Maintain a clean, organized, and welcoming reception area.
• Support the hospital team with administrative and operational tasks as needed.

Requirements

• Previous customer service, receptionist, or veterinary experience preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Able to multitask in a fast-paced environment.
• Comfortable using computers, practice management software, and standard office equipment.
• Positive attitude and commitment to providing exceptional client service.
• Able to remain calm and compassionate during emotional or stressful situations.

Qualifications

• High school diploma or equivalent required.
• Preferred qualifications include:
• Veterinary reception or animal care experience.
• Knowledge of veterinary terminology.
• Experience with veterinary practice management software.
• Cash handling and scheduling experience.

Skills

• Customer service skills.
• Communication skills.
• Organizational skills.
• Attention to detail.
• Computer skills.

Benefits

• Medical, dental, and vision benefits.
• Paid time off and holidays.
• Employee pet care discounts.
• Career growth, training, and advancement opportunities.
• Supportive and collaborative team culture.