Client Service Representative (CSR) - Veterinary Hospital

What to Expect in the Role

• Provide excellent customer service to clients and guests
• Schedule appointments and surgeries accurately and efficiently
• Answer phone calls and relay messages appropriately
• Check clients in and out, including processing payments and invoices
• Oversee our online pharmacy and other online platforms
• Maintain accurate client and patient records
• Communicate effectively with medical staff to ensure smooth daily operations
• Support the team with general front desk and administrative duties
• Maintain a positive, professional, and team-oriented attitude

  Minimum Qualifications

  • Prior experience in a veterinary practice or medical office is preferred
  • Strong work ethic with a focus on reliability, attendance, and accountability
  • Proven ability to work efficiently in a fast-paced environment
  • Strong communication and teamwork skills
  • Excellent attention to detail and follow-through
  • Motivated to continue learning and developing skills within veterinary medicine

    Compensation and Benefits

    We offer a competitive compensation package including:

    • Health Insurance
    • Retail Plan with employer matching contributions
    • Paid Time Off (PTO)
    • Paid Holidays
    • Employee Discount + Monthly Credit
    • Uniform Allowance
    • Continuing Education Allowance
    • Bonus & Recognition Platform
    • Employee Assistance Program (EAP)