Veterinary Client Service Representative - 2nd Shift - ER / Specialty

About the role

Pieper Veterinary is seeking Second Shift Client Service Representatives to join their team in Middletown, Connecticut. The vision is to make the community and people and animals happier and healthier.

Responsibilities

• Communicate effectively with clients and colleagues
• Handle patients on a leash or in a carrier
• Work in a fast-paced, high-volume setting
• Remain calm during emotional and stressful situations
• Collaborate with veterinarians, technicians, and other staff members

Requirements

• Previous experience in a customer service role, preferably in a veterinary setting
• Familiarity with veterinary terminology or willingness to learn
• Excellent verbal and written communication skills
• Exceptional interpersonal skills with a warm, friendly, and empathetic approach
• Ability to handle challenging client situations with tact, patience, and understanding
• Able to manage multiple tasks simultaneously in a fast-paced environment
• Able to work collaboratively with others
• Flexible to assist with other duties as needed
• Reliable, punctual, and dependable with a strong work ethic
• Ability to remain calm and composed under pressure
• Willingness to continue learning and stay updated on best practices

Qualifications

• Must be 18 years or older to apply

Skills

• Communication skills
• Interpersonal skills
• Patience and understanding
• Calmness under pressure
• Teamwork

Benefits

• Supportive culture with social events & team building
• Competitive paid time off & holidays
• Career Growth & Training Opportunities
• Comprehensive medical, dental, and vision insurance
• Mental Health Focused Services
• 401(k) plan with a strong employer match
• Up to 75% employee pet care discount
• Annual uniform allowance

Pay

Based on experience - $18.75 - $24.75 an hour

Schedule

5 days a week – 8-hour shifts – 3:30pm-12am

Weekends and Holidays are required.