Veterinary Client Care Liaison

Schedule and Compensation

• First shift: 9am-5pm, Monday through Friday
• No weekends!
• Some holidays required
• $19-24/hr, depending on experience

Collaborating with Veterinarians

Work with the department and Veterinarians to maximize department schedule efficiency.

Communication

• Accurately receive, relay, and distribute phone, fax, voice mails and email messages, ensuring prompt responses and follow-ups.

Client Interaction

• Follow up with clients on their current pets condition at home and provide updates to Veterinarian to determine proper course of treatments.
• Confirm that financial estimates have been signed and deposits completed prior to the appointment date.
• Support the department by requesting and obtaining medical records prior to appointments, ensuring that all patient information needed is obtained. Communicate with department to relay when medical records have been received.
• Assist with prescription fulfillment and coordinate patient releases in collaboration with the technician team.
• Answer client calls, provide aftercare instructions, and explain follow-up care and medications.

Team Support

• Work closely with the Client Service Specialists to ensure a seamless experience for clients.

Key Qualities

• Confident and professional demeanor, even under stress.
• Ability to relay medical information and instructions to clients, including medication and home care.
• Strong interpersonal skills with the ability to maintain positive relationships with clients and colleagues.
• Ability to effectively handle pets and assist in restraint when necessary.
• Comfortable managing multiple tasks and prioritizing in a dynamic environment.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.

Requirements

• High school diploma or equivalent.
• Minimum of 2 years of experience as a veterinary technician or a skilled veterinary assistant.
• Self-motivated with the ability to take initiative.
• Excellent verbal, written, and listening communication skills.
• Strong client service skills and a passion for helping others.
• Proficient with computers and basic keyboarding.
• Knowledge of medical terminology and medication handling preferred.
• Ability to manage lab samples, prescriptions, and aftercare instructions.
• Previous experience with answering phones and in-person client interactions.
• Ability to stand and walk for the duration of the shift.
• Ability to work both independently and as part of a team.