Veterinary Client Care Specialist

Primary Responsibilities

• Answering phones
• Scheduling/Coordinating patient appointments
• Data entry, filing, email
• Patient discharge
• Maintain a clean and safe hospital lobby for employees, clients, and patients
• Be compassionate, as well as client and patient focused

Qualifications And Experience

• Qualified candidates should be friendly, poised and have a client focused approach
• Excellent communication skills both written and verbal
• Proficient typing skills
• Able to multi-task in a fast-paced environment
• Able to quickly learn how to use internal company software systems
• Must be well organized
• Able to handle high pressure and stressful situations and events in a calm supportive manner
• Able to review estimates, discuss financial options, and process payments

About the role

The Virginia Veterinary Centers in Fredericksburg, VA is hiring a part-time Client Care Specialist to join our outstanding Emergency and Specialty teams!

Responsibilities

• High volume receptionist experience with a desired proficiency in a multi-line phone and computer systems are preferred

Requirements

• High school diploma or equivalent is required
• Vocational certificate/diploma in business or office administration is preferred
• Experience in the veterinary or medical field is preferred
• Available to work: days or evenings (weekends will be required)

Benefits & Compensation

• Compensation is based on experience and skill set. $18-20/hr
• Customer Service Representative Certification Course for qualified candidates
• Employee Referral Bonus
• Uniform Allowance
• Paid License Renewal Fees (for LVT's)
• Paid Time Off
• Employee Pet Discount
• 401k
• Medical/Dental/Vision
• Disability Insurance
• Life Insurance
• HSA/FSA