Client Care Specialist

About the role

The Client Care Specialist reports into the Care Center Manager and is responsible for delivering professional, quality customer service through the effective use of organizational skills, product knowledge, administration, and operations.

Responsibilities

• Ensure excellent customer service, interacting via telephone, email, and in-person.
• Build rapport and assist customers with product orders.
• Interact and provide information in response to inquiries about products and services.
• Determine client needs, offering possible solutions or follow-up as needed.
• Cookordinate client service requests, ensuring delivery is in accordance with client expectations.
• Acquire and maintain appropriate interpersonal skills and extensive product knowledge of the full range of products and services.
• Ensure best practices processes and procedures on all administrative and operational activities within the department.
• Any other duties as assigned.

Qualifications

• Post-secondary degree or diploma in a related field.
• One year experience working within customer service environment involving client care.
• A high level of integrity, ethics, and compassion for the care of the deceased is required.

Skills & Abilities

• Teamwork oriented.
• Strong problem identification and solving skills.
• Ability to effectively communicate, verbally and written.
• Ability to multitask with multiple systems, while interacting with customers.
• Highly motivated, energetic, and able to thrive in a fast-paced environment.
• Ability to build and maintain relationships with corporate departments, key business partners and customers.

Working Conditions

• Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion.
• Prolonged periods sitting at a desk and working on a computer.
• Occasionally lifting/moving 100+ lbs.
• Regularly exposed to low/moderate/high noise environment.
• Regularly exposed to low/moderate/high heat environment.

What You Can Expect From Us

• Generous salary and benefits package includes:
• 3 national medical plans that pay 100% after the members’ deductible and copays.
• 2 national dental plans that cover many services at no cost to the plan members.
• National vision plan.
• Company paid Life/ AD&D and LTD for all full-time employees.
• Chance to purchase additional Life/AD&D coverage at discounted rates.
• Tax savings account: HSA, Health and Dependent Care FSAs.
• 401(k) Retirement plan.
• Potential for Career Growth.
• Employee Assistance Program.
• Paid Holidays & Time Off.
• A Sense of Community.
• Great Hearts & Minds Scholarship Program.