Client Care Specialist

About the role

At Gateway Services, we help families through one of life's most difficult moments by providing compassionate pet aftercare services. As a Client Care Specialist, you'll be the first point of contact for veterinary clinics and pet parents, guiding them with empathy, professionalism and care.

Responsibilities

• Support veterinary clinics and pet parents by phone, email and in person.
• Answer questions with empathy and professionalism.
• Accurately enter service requests and special instructions.
• Coincide closely with Operations to ensure every promise is fulfilled.
• Coordinate pet parent viewings and order pickups when required.
• Resolve concerns promptly while maintaining customer confidence.
• Create a compassionate experience for every family we serve.

Requirements

• You enjoy helping people during important moments.
• You communicate with empathy and professionalism.
• You pay close attention to detail.
• You stay calm in emotionally sensitive situations.
• You enjoy working in a fast-paced environment.
• You work well as part of a team.
• You take pride in delivering exceptional customer service.

Qualifications

• Previous customer service experience is preferred, but we'll provide all the training you need to succeed.

Benefits

• Industry-Leading Benefits Package
• Competitive hourly pay
• Medical, Dental & Vision coverage
• 401(k) with employer matching contributions
• Company-paid Life Insurance
• Company-paid Long-Term Disability
• Paid vacation and company holidays
• Paid training and career development
• Employee Assistance Program (EAP)
• Gateway CarePath emotional wellness program
• Health Savings Account & Flexible Spending Accounts
• Pet Insurance
• Employee Discount Marketplace
• Career advancement opportunities

Pay

$18 per hour (DOE)

Schedule

Full-Time
Mon, Tues, Thurs, Fri, Sat 9am – 5:30pm (off Sun, Wed)