Client Care Specialist
Gateway Services Inc. · Colorado Springs, CO · 3 days ago
On-siteOTHR$18–$21/hrFull-time
What You'll Do
- Support veterinary clinics and pet parents by phone, email and in person.
- Answer questions with empathy and professionalism.
- Accurately enter service requests and special instructions.
- Coincide closely with Operations to ensure every promise is fulfilled.
- Support pet parent viewings and order pickups when required.
- Resolve concerns promptly while maintaining customer confidence.
- Help create a compassionate experience for every family we serve.
Why Gateway?
- You're joining North America's leading pet aftercare provider.
- We invest in our people through competitive pay, industry-leading benefits, paid training, career development and supportive leadership.
- Unique to Gateway Every Client Care Specialist has access to Gateway CarePath—our confidential emotional wellness program designed specifically to support employees working in pet aftercare.
Is This You?
- You enjoy helping people during important moments.
- You communicate with empathy and professionalism.
- You pay close attention to detail.
- You stay calm in emotionally sensitive situations.
- You enjoy working in a fast-paced environment.
- You work well as part of a team.
- You take pride in delivering exceptional customer service.
Working Environment
- On-site position within a Gateway Care Center.
- Frequent interaction with veterinary clinics and pet parents.
- Telephone, email and face-to-face customer service.
- Fast-paced work requiring organization and attention to detail.
- Collaboration with Operations to deliver exceptional service.
Benefits
- Competitive hourly pay.
- Medical, Dental & Vision coverage.
- 401(k) with employer matching contributions.
- Company-paid Life Insurance.
- Company-paid Long-Term Disability.
- Paid vacation and company holidays.
- Paid training and career development.
- Employee Assistance Program (EAP).
- Gateway CarePath emotional wellness program.
- Health Savings Account & Flexible Spending Accounts.
- Pet Insurance.
- Employee Discount Marketplace.
- Career advancement opportunities.