Patient Care Specialist

About the role

The Patient Care Specialist facilitates excellent patient experience and supports clinic operations for the assigned prosthetics and/or orthotics medical practice. Primary responsibilities include greeting and registering patients, compiling complete chart documentation, and supporting clinical and technical staff.

Responsibilities

• Answers the telephone and either responds to inquiries, directs callers to appropriate personnel, or initiates a triage email for response by clinical personnel.
• Schedules appointments, verifies and updates patient demographics, referral source and insurance information in the Electronic Medical Record (EMR).
• Obtains copies of insurance cards, drivers' licenses and other documentation from referral sources and scans relevant items into the EMR.
• Maintains complete patient records in the EMR per company policies.
• Initiates documentation requests from physicians and other healthcare providers and ensures information is included as part of the patient's medical record prior to product delivery and claim submission.
• Verifies patient insurance benefits, relays information on relevant payment and billing/collection policies and collects patient responsibility payments.
• Maintains a clean, orderly and safe environment for patients and visitors. Follows infection control/safety procedures by adhering to applicable guidelines.
• Takes patient height, weight and reviews relevant medical history with patient. Prepares treatment rooms and patient care areas.
• Provides administrative support to the practice as needed.
• Strives for a paperless work environment and full-utilization of technology-based processes to drive operational efficiencies.
• Affords assistance in marketing efforts to build relationships with local referral sources.
• Maintains professional relationships with patients, referral sources, clinical and non-clinical employees.
• Maintains product and administrative technical knowledge by actively participating in ongoing training and development courses.
• Performs other duties as assigned.

Requirements

• A high school diploma or GED equivalent is required.
• 1-2 years of medical office experience preferred using EMR systems or equivalent skill set.
• Experience working in the healthcare industry preferred.

Qualifications

• High school diploma or GED equivalent is required.
• 1-2 years of medical office experience preferred using EMR systems or equivalent skill set.
• Experience working in the healthcare industry preferred.

Skills

• Ethical Conduct
• Problem Solving/Analysis
• Communication Proficiency
• Computer Proficiency

Benefits

• Competitive Compensation Packages
• Medical, Dental, and Vision Benefits
• 401(k) Retirement Plan with employer matching contribution
• 8 paid holidays
• 13 vacation days, birthday and two (2) volunteer days
• 8 sick days within your first year of employment
• Paid Parental Bonding

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible to accommodate the needs of the clinic and the patient population.