Patient Care Specialist
About the role
Sentara Family Medicine Physicians is hiring a full-time Patient Care Specialist in Gloucester, VA. Hours are Monday‑Friday, 7:00 AM‑5:00 PM, with staff rotating shifts within this window. As a Patient Care Specialist with Sentara Healthcare, you will provide non‑clinical support in a physician’s office, ensuring an excellent patient experience by performing complex administrative tasks that support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. Teamwork is emphasized, with everyone working together to provide the best care for patients. Watch Joyce describe a day in the life of a Patient Care Specialist.
Responsibilities
- Answer phones
- Schedule appointments
- Answer patient questions
Requirements
Education: High school diploma (required). An associate‑level degree or higher may be substituted for the required experience.
Experience: Minimum 3 years of customer service experience (required). Additionally, 1 year of experience with health insurance