Patient Care Specialist

About the Role

We are looking for a full-time Surgical Coordinator to support our Pain Management Orthopedic Surgeon. In this role, you’ll coordinate surgeries, book pre- and post-op appointments, and serve as the key point of contact between patients and providers.

40 hours per week, Monday-Friday.

Responsibilities

• Perform follow-up related to past, present, or future office visits of patients for their designated providers.
• Schedule surgery, including booking, pre/post-op appointments, and follow-up on clearance and documentation in the patient’s medical record.
• Complete paperwork (e.g., disability, worker’s comp, PT referrals, and prior authorizations) as needed.
• Receive, mail, fax, and scan PT, surgical documents, and all correspondence from referring physicians as needed.
• Handle all appointment rescheduling for providers as needed.
• Respond to incoming tasks/calls from the Call Center/Front End to override/accommodate emergency appointments and all necessary patient calls.
• Coordinate providers' schedules, including meetings, attorney conferences, cases, and appointments, and provide communication to the provider.
• Obtain necessary patient information, including medical necessity, medical records, medical transportation authorization, home care orders and evaluations, referrals, and PT prescriptions.
• Communicate with case managers regarding care as needed.
• Other responsibilities as needed/assigned.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• 3 years of experience working in an office setting; medical setting preferred.
• Surgical scheduling experience and/or LPN license and experience a plus.
• Proficiency with Microsoft Office required; experience with an EMR a plus.
• Exceptional written, verbal, and interpersonal communication skills.
• Highly organized with strong attention to detail.