Patient Care Specialist

About the role

Spero Health is seeking a Patient Care Specialist to support the mission of “Saving Lives, Instilling Hope and Restoring Relationships” in an integrated team with patients receiving counseling, case management and medically assisted treatment.

Responsibilities

• Answering and managing a high volume of inbound/outbound calls in a polite and timely manner.
• Communicate with patients and teammates, in a courteous, professional, cooperative & mature manner.
• Routinely demonstrate superior customer service skills.
• Promptly answering emails and online chats messages.
• Schedule appointments using computerized scheduling systems.
• Effectively use computerized scheduling system to document patient records using proper English grammar, spelling, and syntax.
• Resolve patient issues and consistently meet or exceed patient's service expectations.
• Maintain accurate patient accounts by obtaining, recording, and updating personal/financial/insurance information.
• New patient registration, healthcare insurance verification and scheduling.
• Meet performance goals established for the position in the areas including but not limited to: efficiency, call quality, attendance, calls per day, patient satisfaction.
• Communicate all critical and/or functional concerns to the Manager and makes recommendations for solution.
• Protect patients’ rights by maintaining confidentiality of personal and financial information and follows HIPAA regulations.

Requirements

• Education: High School Diploma or equivalent preferred.
• Experience: 1 to 3 years of related experience required.

Benefits

• Medical, Dental, and Health Savings Account.
• Vision, Life and Disability insurance (100% Company Paid).
• Generous PTO and paid holidays.
• 401(k) retirement program with company match.
• Wellness Programs (Fitness Reimbursement & Smoking Cessation).
• Employee Assistance Program (EAP).
• Discounts via Tickets at Work.

Career Development and Growth

Opportunities for growth - we encourage our teammates to consider new growth opportunities with us. Check out our website below for more information here.