Patient Care Specialist
About the role
As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. Teamwork is exceptional, with everyone working together to ensure the best care for patients. Additionally, this position requires attendance at one community event per month.
Responsibilities
- Answer phones and manage incoming calls
- Schedule patient appointments
- Answer patient questions and provide information
- Work a rotating schedule based on clinic needs, including one Saturday per month (clinic open 2nd and 4th Saturdays)
- Attend one community event per month
Requirements
- High School Diploma (required); Associate Level degree or higher may be considered in lieu of required experience
- 3 years of customer service experience (required)
- 1 year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third‑party payers (required)
Skills
- Customer service
- Knowledge of health insurance plans
- Medical records data handling
- Medical terminology
- Patient registration
- Appointment scheduling
- Familiarity with third‑party payers
Pay
The base pay range for full‑time employment is $21.69 – $32.44 per hour. Additional compensation may be available, such as shift differentials, on‑call pay, overtime, shift premiums, extra‑shift incentives, or bonus opportunities. Actual pay within the range may vary based on qualifications, experience, location, market conditions, and business needs.
Benefits
- Medical, dental, and vision plans
- Adoption, fertility, and surrogacy reimbursement up to $10,000
- Paid time off (vacation, sick time, and holidays)
- Paid parental and family caregiver leave
- Emergency backup care
- Long‑term, short‑term disability, and critical illness plans
- Life insurance
- 401(k)/403(b) with employer match
- Tuition assistance – $5,250 per year and discounted educational opportunities through Guild Education
- Student debt pay down – up to $10,000
- Pet insurance
- Legal resources plan
- Opportunity to earn an annual discretionary bonus when eligibility criteria are met
Schedule
- Clinic hours: Monday–Tuesday 8:00 AM–5:00 PM; Wednesday–Thursday 8:00 AM–6:00 PM; Friday 8:00 AM–2:00 PM
- Saturday: clinic open on the 2nd and 4th Saturday of each month; staff required to work one Saturday per month
- Rotating schedule based on clinic needs
- Attendance at one community event per month