Veterinary Client Care Specialist

Primary Responsibilities

• Serve as the primary client contact with a warm, professional, and solution-oriented approach.
• Manage multi-line phones to schedule appointments, answer questions, take referrals, and provide updates.
• Greet clients and pets, maintain a clean and welcoming reception area, and address immediate needs.
• Confirm appointments/surgeries, give instructions, and document all client communications.
• Check in appointments, drop-offs, emergencies, and surgeries; ensure accurate patient and referral information.
• Prepare necessary forms, charts, and patient folders, and organize records and attachments.
• Review discharge instructions and invoices with clients and complete checkout.
• Address client concerns or complaints professionally and in line with hospital policies.
• Process payments and insurance financing while maintaining confidentiality; assist with daily accounting tasks.
• Follow up on outstanding invoices or deposits.
• Schedule efficiently for multiple doctors and locations; manage voicemails, no-shows, and cancellations.
• Send and scan medical records, lab results, and referral documents; notify doctors of incoming reports.
• Keep client areas clean, stocked, and odor-free; clean up pet accidents and report facility needs.
• Operate standard office equipment and maintain organized physical and digital patient files.
• Support ongoing improvement of client service policies and workflows.

Qualifications

• High school diploma or equivalent.
• Experience in a veterinary environment preferred but not required.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize effectively.
• Basic computer skills, including Microsoft Office.

Benefits

• Generous PTO.
• Continuing education allowance.
• Medical, dental, vision.
• 401k and matching.
• Life insurance.
• Short and long-term disability options.
• Employee discount.
• Professional development assistance.
• Tuition reimbursement.