Veterinary Client Care Specialist

About the role

Step into an exceptional career at Dogs and Cats Emergency Specialists (DCES), a 24/7 state-of-the-art veterinary hospital like no other. At DCES, we're committed to fostering a culture built on Compassion, Collaboration, Education, and Integrity. Our status as a teaching hospital with seven specialist departments offers unparalleled opportunities for continuous growth and career advancement.

Our work environment includes:

• Cutting-edge technology, including a fully integrated in-house laboratory, digital radiography, ultrasound, on-site CT and MRI, video endoscopy, cystoscopy, laparoscopy, fluoroscopy, climate-controlled oxygen therapy, and a telemetric ECG system.
• A wellness program and the support of a full-time, on-site veterinary social worker who understands and addresses the unique mental health challenges faced by veterinary professionals.
• A Professional Growth and Skill Enhancement Program designed to empower individuals with the tools and resources they need to achieve their career aspirations and continually develop their skills.

Job Requirements

• Minimum of 1 year of experience in a receptionist setting
• Demonstrated excellence communication skills
• Availability for nights, weekends, holidays, and limited on-call duties
• Strong desire to learn and grow in the role.
• Ability to work efficiently and independently in a fast-paced, high-intensity environment.

Required Skills

• Shares our commitment to our mission, vision, and values.
• Enthusiastic and compassionate nature, providing an excellent experience for clients.
• Expertise in interpreting meows, barks, and chirps—telepathic skills are a plus!
• Seeking candidates experienced in thriving within large teams (80+ members)
• Basic computer skills with proficiency in Microsoft Word and Outlook email.
• Proficient in managing multi-line phone systems for efficient communication.
• Knowledge of EzyVet and Smartflow software platforms is a plus.
• Prior experience in the veterinary industry is preferred.

Benefits

• Tuition Reimbursement for qualified employees
• Health, Dental & Vision Insurance
• Paid Time Off & Wellness Time Off
• Wellness Program
• Life Insurance
• 401(K) Matching
• Employee Assistance Program
• Employee Discount

Pay

Compensation: $18- 20/hr and is based on experience and skill level.

Schedule

Schedule: Overnight shifts needed. 5/8 or 4/10 hour shifts per week. Weekends and holidays as needed with on-call requirements.