Client Specialist

About the Role

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots, relationships are key to our business. We hire individuals who bring new ideas, understand smart risk-taking, and enhance our thriving culture. We are committed to offering modern classic style for every body type through a full range of sizes, inclusive to every woman.

Benefits

• Comprehensive benefits packages for both full-time and eligible part-time employees
• Generous merchandise discount: 50%, 60% & 70% off Talbots and Haven Well Within
• Referral Incentive Program
• Discounts on travel, shopping, concerts, and more
• Incentive opportunities and tools for professional growth

What We Value

We embody the “WE CARE” principles:

• We Win as a team and celebrate each other’s success.
• We Encourage creativity, innovation, and smart risk-taking.
• We are Committed to building relationships with customers and associates by knowing, serving, and delighting them.
• We Act with integrity, transparency, candor, and respect.
• We Respect, honor, and value diversity, cultivating an inclusive culture.
• We Embrace community by driving positive change where we live and work.

Who You Are

• Driven to create, build, and cultivate relationships with customers and the community, focusing on prospecting and establishing a strong clientele
• Passionate about achieving individual and team goals, thriving in a collaborative environment
• Able to work cooperatively in a diverse setting
• Passionate about selling and driving new traffic through organized, thoughtful strategies
• Possesses excellent written and verbal communication skills with a high level of integrity
• Demonstrates strong planning and organizational skills to proactively engage clientele in a relevant, timely, and meaningful way
• Professional, assertive, and friendly with the ability to make independent decisions
• Technologically adept with POS systems, computers, iPads, and handheld devices
• Available 20–29 hours per week with flexibility to work evenings, weekends, and holidays
• Comfortable climbing ladders, moving regularly, and standing for extended periods
• Able to bend, reach, stretch, and lift/carry/move at least 40 lbs

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences and enduring relationships
• Support service enhancers, including active use of Concierge, to build strong relationships
• Achieve sales and service metrics in key areas such as Clientelling/Outreach, Appointment Setting, and Talbots Classic Awards
• Plan and prioritize tasks to meet customer and business needs
• Understand customer needs and wants through intentional conversation
• Share product knowledge and fashion trends to inspire and build trust
• Actively participate in community and store activities promoting the Talbots brand
• Professionally represent the brand image

Pay

$15.50 - $19.40 hourly (USD)

Location: Store 01248 Linden Sq, Wellesley, MA 02482. This is a regular part-time position.