Client Specialist

Barry’s is the original strength and cardio interval fitness experience, founded in West Hollywood in 1998. Our program alternates between weight training and treadmill running, focusing on different muscle groups each day to tone muscle, maximize fat loss, and boost metabolism.

About the role

Client Specialists are the first point of contact at Barry’s studios, responsible for delivering superior hospitality and maintaining client relationships. This role encompasses Front Desk, Facilities, and Fuel Bar duties, ensuring a clean, welcoming studio environment and memorable client experiences.

Responsibilities

• Front Desk Responsibilities:
  • Deliver first-class client experience through hospitality and studio amenities
  • Act as a brand ambassador, ensuring clients are warmly welcomed and assisted
  • Develop and maintain cooperative working relationships with clients and staff
  • Communicate effectively with supervisors, peers, and clients via phone, email, or in person
  • Guide clients on studio promotions, membership discounts, and special events
  • Maintain product knowledge for studio retail operations
  • Participate in training and development programs
  • Adhere to work schedule, including weekends, holidays, and varied shifts
• Fuel Bar Responsibilities:
  • Prepare and deliver quality protein smoothies and customer service
  • Handle pre-orders and custom orders efficiently
  • Assist clients with product selection and complete POS transactions
  • Maintain cleanliness and sanitation of the Fuel Bar area
  • Follow food safety regulations and company policies for food handling
  • Rotate merchandise and monitor spoilage
  • Prepare fuel bar goods according to company recipes
• Facility Maintenance:
  • Clean studio spaces, including equipment, floors, and mirrors before, after, and between classes
  • Maintain locker rooms to brand standards
  • Conduct deep cleaning and organization of common areas (lobby, Red Room, retail shelves, etc.)
  • Perform small studio repairs as needed
  • Handle laundry services, including collecting, washing, and folding towels
  • Adhere to daily and weekly cleaning checklists
• Customer Service:
  • Provide the highest level of hospitality to all clients
  • Maintain and utilize the client database to increase engagement
  • Attend community events to generate new business and invite clients to studio events
  • Use clienteling tools to reach out to current and prospective clients

Requirements

• Strong hospitality skills and alignment with Barry’s Mission, Vision, and Values
• Ability to work either full-time or part-time:
  • Full-time: Minimum 30 hours per week, including mornings, afternoons, evenings, and one weekend day (Saturday/Sunday)
  • Part-time: Minimum 24 hours per week, with shifts of 3-4 hours, including mornings, afternoons, evenings, and one weekend day (Saturday/Sunday)
• Friendly, outgoing personality with a passion for social interaction
• Enthusiasm for the studio and the role
• Patient, courteous, and empathetic listener with a can-do attitude
• Ability to prioritize tasks in a fast-paced environment
• Exceptional cleaning skills and understanding of sanitary environments
• Attention to detail and care for studio appearance
• Team-oriented with strong communication skills
• Professional appearance and behavior
• Must be at least 18 years or older

Pay

$17.75 USD per hour (San Diego location)