Veterinary Business Partner

Operations

This role is ideal for someone who thrives in dynamic, people-first environments and is excited to grow into a long-term leadership opportunity within Petfolk.

Client Experience & Hospitality

• Lead from the floor, greeting clients and setting a tone of warmth and professionalism
• Proactively step into service gaps to maintain a seamless experience
• Resolve client concerns with empathy, confidence, and professionalism

Team Leadership & Culture

• Infuse a service-first mindset across your team — think “Ritz-Carlton for pet care”
• Coach team members on communication, body language, and client interactions
• Drive team engagement through daily huddles, recognition, and feedback

Hospital Operations

• Manage daily staffing and schedule alignment based on client demand
• Monitor clinic flow and make real-time adjustments to eliminate bottlenecks
• Ensure hospital opens and closes in a clean, prepared, and professional state
• Partner with the Lead or Partner Veterinarian to align clinical and operational rhythms

Business Performance & Growth

• Own key metrics: appointment capacity, revenue, rebooking, client retention
• Oversee labor budgets, payroll, and inventory management
• Collaborate with Regional Leadership on business planning and strategic growth

Qualifications

• 2+ years of leadership experience in a high-end, service-driven environment
• A natural leader and connector who thrives in client-facing roles
• Strong operational instincts and attention to detail
• Excellent communication and conflict resolution skills
• Comfort with data, metrics, and continuous improvement

Skills

• REQUIRED: Veterinary Technician Certification or Licensure (CVT, RVT, LVT, or LVMT) in the state of Virginia

Benefits

• Profit-Share Potential
• Generous PTO + Paid Holidays
• Health, Dental, Vision, Disability & Life Insurance
• Employee Discounts & Petfolk Swag

Pay

Salary range $75,000 to $90, 000

Schedule

Full-time: 5 days/week

Requirements

• Required: Veterinary Technician Certification or Licensure (CVT, RVT, LVT, or LVMT) in the state of Virginia