Veterinary Business Partner

At Petfolk, we’re reshaping veterinary care by blending high-quality medicine with a welcoming, connected experience for pets, their families, and the professionals who care for them.

About the role

This role is ideal for someone who thrives in dynamic, people-first environments and is excited to grow into a long-term leadership opportunity within Petfolk. Located in Riverview, FL, this position reports to the Regional Partner / Director of Operations.

Client Experience & Hospitality

• Lead from the floor, greeting clients and setting a tone of warmth and professionalism
• Proactively step into service gaps to maintain a seamless experience
• Resolve client concerns with empathy, confidence, and professionalism

Team Leadership & Culture

• Infuse a service-first mindset across your team — think “Ritz-Carlton for pet care”
• Coach team members on communication, body language, and client interactions
• Drive team engagement through daily huddles, recognition, and feedback

Hospital Operations

• Manage daily staffing and schedule alignment based on client demand
• Monitor clinic flow and make real-time adjustments to eliminate bottlenecks
• Ensure hospital opens and closes in a clean, prepared, and professional state
• Partner with the Lead or Partner Veterinarian to align clinical and operational rhythms

Business Performance & Growth

• Own key metrics: appointment capacity, revenue, rebooking, client retention
• Oversee labor budgets, payroll, and inventory management
• Collaborate with Regional Leadership on business planning and strategic growth

Requirements

• 2+ years of leadership experience in a high-end, service-driven environment (e.g. boutique hospitality, fitness, luxury retail, or medical/dental clinic)
• A natural leader and connector who thrives in client-facing roles
• Strong operational instincts and attention to detail
• Excellent communication and conflict resolution skills
• Comfort with data, metrics, and continuous improvement

Qualifications

• Proficiency in Microsoft Office Suite
• Experience with scheduling and inventory management systems
• Ability to work flexible hours including weekends and evenings

Skills

• Exceptional interpersonal and communication skills
• Strong organizational and time management skills
• Ability to handle multiple tasks and prioritize effectively
• Knowledge of veterinary practices and procedures

Benefits

• Profit-Share Potential
• Generous PTO + Paid Holidays
• Health, Dental, Vision, Disability & Life Insurance
• Employee Discounts & Petfolk Swag

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and may include weekends and evenings.